FAQs

1. How can I contact you?

You can contact us by sending an email to pawluxofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various warehouses located in different countries. This allows us to offer fast and efficient shipping to customers worldwide.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries around the world. However, please note that there may be certain restrictions and additional fees for international orders.

4. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

5. Can I return a product if it is damaged or defective?

Yes, if you receive a damaged or defective product, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

6. Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about a specific item, please contact us.

7. How long does it take to process the order?

We strive to process orders as quickly as possible. Typically, it takes 1-3 business days to process an order before it is shipped. However, during peak seasons or promotional periods, processing times may be slightly longer.

8. Can I exchange a product for a different one?

Yes, if you would like to exchange a product for a different one, the fastest way is to return the item you have and make a separate purchase for the new item. Please refer to our refund policy for more information on how to initiate a return.

9. Do you offer a warranty on your products?

Yes, we offer a warranty on select products. The warranty period may vary depending on the product. Please refer to the product description or contact us for more information about the warranty coverage for a specific item.

10. How long does shipping take?

Shipping times may vary depending on the destination and the shipping method chosen at checkout. Generally, orders are delivered within 7-14 business days. However, please note that international orders may take longer to arrive due to customs clearance procedures.